In this automated world, customers appreciate a personal touch when placing orders, scheduling appointments, and obtaining assistance with services. Many local companies and organizations are looking for professionals who can deliver prompt, courteous phone answering service.  Instructors will assist individuals in the development of keyboarding, computer, communication, and customer service skills that are used in the call center industry today. Hands-on instruction by qualified instructors enables individuals to learn at a pace and in an atmosphere that is comfortable and open to different learning styles.

Prerequisites: High School Diploma or GED

Age: Adults 17+

Location Served: Rochester/Monroe County and surrounding counties

Call Center Representative Program Entry Requirements: 

• Current Year Income
  • 1040/1040A or 1040 EZ Tax Form (wage statement and paystubs NOT accepted); or
  • Letter of Introduction and current Budget Sheet from DHS; or
  • Total income from Social Security, Disability, or Supplemental Security
• Photo Identification
  • United States Citizenship (New York State Driver License, United States Passport or NYS Department of Human Services Photo Benefit Card); or 
  • Legal Alien Status (I-94 or Green Card)
• Test of Adult Basic Education (TABE) Test
  • 8.0 reading comprehension
  • 8.0 math
• Immunization Record
  • MMR record from physician

Program Duration: 20 weeks  

Academic Calendar and Hours of Program Operation:  Please Click Here for Current Program Schedule.

Cost: Tuition-free

Fees: Approximately $70 

Career Options: Call Center Representative; Contact Center Associate; Customer Service Representative; Receptionist.  

Career Outlook: Click Here to view career options in America's Job Bank

Please be advised: If you are seeking training and future employment in a child care or health care related field, a background check will be required for this type of employment. Individuals seeking certification or licensure in child care or a health care related field will be required to submit a background check prior to certification or licensure being granted.

NOTE: ALL INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE