Customer Service Professional

  • Instructor(s): Wendy Vonhold; Joan Graves
  • Category:

Program Description

The Customer Service Professional program prepares the graduate with the skills, attitudes and thinking patterns needed to win customer satisfaction and loyalty. The program examines the importance of customer service, understanding customer behavior, techniques for handling difficult customers, time management, use of professional communication skills, keyboarding development, introduction to software application, and basic computer operations.

Individuals will function to resolve customer concerns; respond efficiently, accurately, and professionally to consumers; protect and promote the integrity of the company; use effective written and verbal communication skills; and utilize various electronic systems and support tools.

CAREER OUTLOOK
Employment of customer service representatives is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations. Overall job opportunities should be good. Candidates with good customer service skills and who have experience using computer software applications should have the best job prospects. ¹

Complete Career Outlook
¹ BUREAU OF LABOR STATISTICS, U.S. DEPARTMENT OF LABOR, OCCUPATIONAL OUTLOOK HANDBOOK, 2016-17 EDITION, CUSTOMER SERVICE REPRESENTATIVES, ON THE INTERNET AT HTTP://WWW.BLS.GOV/OOH/OFFICE-AND-ADMINISTRATIVE-SUPPORT/CUSTOMER-SERVICE-REPRESENTATIVES.HTM (VISITED NOVEMBER 27, 2016).

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