Students will learn a usable process for developing the skills, attitudes and thinking patterns needed to win customer satisfaction and loyalty. This program will examine the importance of customer service, understanding customer behavior, techniques for handling difficult customers, time management, and use of professional communication skills.

Summary
https://www.bls.gov/OOH/OFFICE-AND-ADMINISTRATIVE-SUPPORT/CUSTOMER-SERVICE-REPRESENTATIVES.HTM

Job Outlook
https://www.bls.gov/OOH/OFFICE-AND-ADMINISTRATIVE-SUPPORT/CUSTOMER-SERVICE-REPRESENTATIVES.HTM#tab-6