About This Program
This online training program provides the skills you need for an introductory-level job in IT support, with no relevant experience required.
You’ll learn about:
- Troubleshooting and customer care
- Networking
- Operating systems
- System administration
- Security
Technical Support Fundamentals
Program Description: In the first course of the Google IT Support Professional Certificate, you’ll get an overview of the program. The course introduces learners to the information technology field and its various facets, including computer hardware and software, internet, troubleshooting and customer service.
After completion, you’ll be able to understand the inner workings of the internet, how the binary system works and how to assemble a computer from scratch, including how to choose and install an operating system. You’ll learn about applications and how they’re created and used by computers as well as common problem-solving methods used by IT professionals.
It is designed to take 21 hours to complete over six weeks and includes 99 videos, 23 readings and 22 quizzes.
The Bits and Bytes of Computer Networking
Program Description: This course gives learners an overview of computer networking, from modern networking fundamentals and protocols to the cloud and its applications. You’ll learn about the five-layer model of computer networks, the standard protocols of transmission control protocol/internet protocol communications, different network services, and network troubleshooting tools and techniques. You’ll also gain insight into cloud computing and storage.
The course is designed to take six weeks to complete, with five to six hours spent learning each week for 34 hours of total learning time. It includes 96 videos, 22 readings and 34 quizzes.
Operating Systems and You: Becoming a Power User
Program Description: The third course in the Google IT Support Professional Certificate program goes into more depth on operating systems and the critical tasks IT professionals perform on them, such as managing software and configuring hardware.
You’ll learn how system processes work and how you can manage them. Upon course completion, you’ll also be able to set up users, groups and permissions, and configure disk partitions and file systems. You’ll work with system logs and remote connection tools and troubleshoot common IT issues. You’ll also learn how to use a graphical user interface and command-line interpreter to navigate Windows and Linux file systems and how to install, configure and remove software from these operating systems.
The course is designed to take six weeks to complete, with four to seven hours spent learning each week for 35 hours of total learning time. It includes 112 videos, 51 readings and 26 quizzes, plus hands-on practice.
System Administration and IT Infrastructure Services
Program Description: This course shows learners how to work on multiple computers, as opposed to just one, through system administration. It introduces the multiuser environment and infrastructure services that large and small organizations use. Learners get a deeper understanding of the cloud, from cloud infrastructure setups to managing cloud resources.
By the end of the course, you’ll be able to manage and configure servers and know how to manage computers, user information and productivity with industry tools. You’ll even get schooled on how to recover an organization’s IT infrastructure following a disaster.
The course is designed to take six weeks, with 31 hours of learning time plus a 14-minute final project. It includes 90 videos, 36 readings and 35 quizzes, plus the final project.
IT Security: Defense Against the Digital Dark Arts
Program Description: The final course in the Google IT Support Professional Certificate program introduces the different computer system threats and how to safeguard against them.
It provides background on encryption algorithms and how they can safeguard data. You’ll also learn about the “three A’s of information security: authentication, authorization and accounting,” and various network security solutions, from firewalls to Wi-Fi encryption. Finally, participants learn how each element can be part of a multilayered, in-depth security architecture.
By course completion, you’ll be able to differentiate authentication from authorization and identify various authentication systems and types. You’ll also understand how encryption algorithms and techniques work, along with recognizing each of their benefits and limitations. You’ll be able to evaluate and suggest ways to minimize potential risks. You’ll also be able to help others better understand security concepts and protect themselves.
The course is designed to take six weeks to complete, with three to seven hours spent learning each week for 29 hours of total learning time. It includes 74 videos, 37 readings and 29 quizzes.
Your Instructors
