Business Services Receptionist

Website Action for a Better Community, Inc.

Hours: 40 hrs/wk 52wks/yr.
Salary Range: $12.09 – $15.87/hr.

Summary of Responsibilities:
Under the direction of the BSO Assistant Director, the BSO Receptionist is expected to arrive at 550 East Main Street at 8:00am daily. This positon supports and assists in the planning, implementation and maintenance of BSO departmental operations to deliver optimal customer service in serving consumers, guests, and Agency staff; timely and accurate routing of all incoming and outgoing telephone calls and responses to inquires; provides additional oversight and coordination of agency activities such as purchase & delivery services, room reservations/scheduling, and supporting custodial maintenance/facility safety services for the Agency; contributes to developing and implementing BSO policies and procedures; Additional duties as assigned.

Qualifications/Education and Experience:
 High School Diploma required; Associate Degree preferred in Secretarial/Administrative Science, Business Administration or a related field; or an equivalent combination of education and experience
 Minimum of three (3) months of clerical, receptionist, administrative assistant/secretarial work experience required, preferably in a non-profit/community based setting
 Must have excellent interpersonal and customer service skills: pleasant telephone etiquette is essential
 Must have experience working with diverse individuals in diverse settings; must have ability to deal with people at all organizational levels, both internal and external
 Requires knowledge of reception area and switchboard operations
 Experience operating and maintaining general office equipment; copy/fax and postal machines a plus
 Requires knowledge of and experience in general clerical/secretarial and office management skills including; scheduling, data entry, lite typing, filing, copying, supply inventory, equipment maintenance, communication systems (i.e. telephone and mail systems, etc.)
 Requires good organizational, administrative and planning skills; good record keeping skills, be attentive to details
 Requires good analytical, and problem solving skills; ability to work independently using sound judgement with minimal supervision, as well as part of a team, is essential
 Requires flexibility, ability to multi-task, manage multiple priorities and work in fast-paced environment.
 Requires proficiency with Microsoft Office Applications: Word, Outlook required;
 Experience managing data base systems and data entry required, electronic & paper filing systems; preparing reports, directories, forms, spreadsheets and related Agency/ Department communications required
 Must have good oral & written communication skills
 Bi-lingual skills are a plus: Ability to speak, read, and write in the Spanish language a plus
 Requires the physical health & capability to work in a telephone turret/reception area/ office setting
 Must maintain a level of confidentiality for all items Agency information
 Experience training and supervising volunteers/Interns is a plus
 Requires a valid NYS Driver’s License, and access to reliable transportation
The above description covers the principle functions of the job. It is not intended to be a complete listing of all the miscellaneous incidental or substantially similar duties, which may be assigned during normal or emergency operations.

Please Forward Resumes/Applications to:
Action for a Better Community, Inc.
550 E. Main St. Rochester N.Y. 14604
Attn: Human Resource Department
Apply Online:
(585) 325-5116
Deadline for Resumes/Applications: Open Until Filled
8/9/18  – Internal Posting Y – External Posting

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