Help Desk Support Technician

Website Life Time Assistance


Monday: 8:00 am – 4:30 pm
Tuesday: 8:00 am – 4:30 pm
Wednesday: 8:00 am – 4:30 pm
Thursday: 8:00 am – 4:30 pm
Friday: 8:00 am – 4:30 pm
**Hours may be adjusted based on IT Team needs



  • Provide first line support and interaction with end users by answering Help Desk calls and emails.
  • Successfully resolve basic level phone, email, and in person technical support inquires in accordance with IT policies and procedures.
  • Escalate technical support inquiries to Supervisor when appropriate.
  • Maintain current working knowledge pertaining to relevant aspects of information technology through materials, events, and specialized training.
  • Perform all other necessary duties related to the position as requested by the Supervisor.


  • Participate, assist or coordinate special projects, including organizing activities, communicating with end-users, documenting and reporting on project progress and task completion.
  • Assist end-users with technical questions regarding the technology involved.
  • Identify and report any technical or operational issues representing risk to project completion.
  • Act as a Project Coordinator for other IT projects as directed.


  • Assume responsibility and provide general administrative support to the IT Department as directed.
  • Obtain quotes for IT equipment from vendors when required.
  • Process IT equipment purchase orders according to process.
  • Maintain status of requests and purchases until complete.
  • Assist with receiving IT equipment when delivered, including updating IT asset inventory systems.
  • Review various IT vendor service invoices for completeness, accuracy and identifying unexpected price or cost changes in preparation for approval.
  • Organize, track, and manage contract renewals for IT products and services to ensure timely review, assessment and negotiations.
  • Manage requests from IT vendors regarding invoice or PO processing, coordinating information with internal accounting department.
  • Perform other administrative duties as requested.


  • One to five years of user technical support in a corporate environment.
  • Advanced knowledge of configuration and support of Windows endpoint devices such as PC’s and laptops.
  • Knowledge and experience with PC’s and laptops used in a secure, corporate environment.
  • Knowledge of Active Directory user authentication.
  • Knowledge of user interactions with Multi-factor Authentication (MFA) and Single Sign-On (SSO) technologies.
  • Knowledge of endpoint disk encryption technologies.
  • Knowledge of corporate networked end-user devices such as printers, scanners and other resources.
  • Knowledge and experience with Microsoft Office applications, including Outlook, Teams and OneDrive and Office 365.
  • Formal education in Information Technology or Associate degree in Information Technology a plus.
  • Basic technology certifications a plus, including A+ and Security+.
  • Experience with Help Desk ticketing systems a plus.
  • Must have excellent Technical Support and Customer Service communication skills.
  • Ability to work independently while supporting team processes and goals.
  • Ability to adapt to various tasks as needs arise.

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