- Instructor(s): Wendy Vonhold; Joan Graves
- Category: Business & IT
- Online & In-Person Learning Available
A computer and web camera are required for online learning programs
Students will learn a usable process for developing the skills, attitudes and thinking patterns needed to win customer satisfaction and loyalty. This program will examine the importance of customer service, understanding customer behavior, techniques for handling difficult customers, time management, and use of professional communication skills.
Employment of Call Center Technicians is projected to grow 10 percent by 2024, faster than the average for all occupations. Overall job opportunities should be good. Candidates with good customer service skills and who have experience using computer software applications should have the best job prospects. ¹
Complete Career Outlook
¹ BUREAU OF LABOR STATISTICS, U.S. DEPARTMENT OF LABOR, OCCUPATIONAL OUTLOOK HANDBOOK, 2016-17 EDITION, CUSTOMER SERVICE REPRESENTATIVES, ON THE INTERNET AT HTTP://WWW.BLS.GOV/OOH/OFFICE-AND-ADMINISTRATIVE-SUPPORT/CUSTOMER-SERVICE-REPRESENTATIVES.HTM (VISITED NOVEMBER 27, 2020).
Diploma or HSE; Social Security Card; Interview; Proof of MMR vaccination