- Instructor(s): Wendy Vonhold; Joan Graves
- Category: Business & IT
The Customer Service Professional program prepares the graduate with the skills, attitudes and thinking patterns needed to win customer satisfaction and loyalty. The program examines the importance of customer service, understanding customer behavior, techniques for handling difficult customers, time management, use of professional communication skills, keyboarding development, introduction to software application, and basic computer operations.
Individuals will function to resolve customer concerns; respond efficiently, accurately, and professionally to consumers; protect and promote the integrity of the company; use effective written and verbal communication skills; and utilize various electronic systems and support tools.
Employment of customer service representatives is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations. Overall job opportunities should be good. Candidates with good customer service skills and who have experience using computer software applications should have the best job prospects. ¹
Complete Career Outlook
¹ BUREAU OF LABOR STATISTICS, U.S. DEPARTMENT OF LABOR, OCCUPATIONAL OUTLOOK HANDBOOK, 2016-17 EDITION, CUSTOMER SERVICE REPRESENTATIVES, ON THE INTERNET AT HTTP://WWW.BLS.GOV/OOH/OFFICE-AND-ADMINISTRATIVE-SUPPORT/CUSTOMER-SERVICE-REPRESENTATIVES.HTM (VISITED NOVEMBER 27, 2016).
Diploma or HSE; Social Security Card; Interview; Proof of MMR vaccination
What our students say? all testimonials
Shirley Reddick came to REOC with a past full of health issues and personal problems. She knew she needed to make a change and she did! She enrolled in and completed the REOC Office Assistant program and is now more positive about herself than she has ever been before.
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Sam Sanders was in a terrible car accident that left him unable to stay in the career he had been in for 30 years. He was told he would be unable to walk and didn’t see how he could change careers much less care for himself. His ACCES-VR counselor told him about REOC.
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Dana Johnson was working full-time when she started the REOC. She knew that it may be difficult to juggle work and a full-time school schedule but she knew that she needed to get the training to move her into a career in health care. She is now employed full time as a fulfillment manager…
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