Emergency Telecommunications Program

Online Program
A computer and web camera are required for online learning programs

Program Description

The program will provide instruction to student about the responsibility for answering emergency and non-emergency calls for police, fire, and/or emergency medical services thus efficiently relaying the information to dispatchers. Students will understand the working environment which includes: the stress of daily contact with life and death situations such as fires, murders, rapes, and assaults in progress; sitting for long periods including times with little call activity; having to remain calm and in control when speaking to people who are screaming, crying, or hysterical; being polite to people who are angry, abusive, or use foul language; strict adherence to rules and regulations; close supervision and constant evaluation of job performance.

U.S. Bureau of Labor Statistics Occupational Outlook Handbook

Police, Fire, and Ambulance Dispatchers


Job Outlook

Rochester EOC 2019-2020 Placement Rate for Completed Students:

Program start dates, times and requirements

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