Bry’Onna Wyatt

C: 585-448-4892

wyattbryonna18@gmail.com

Objective: Seeking a full-time position that will utilize my outstanding customer service skills, time management and my ability to adapt to a new environment.

Education:

09/10–06/14             Edison Tech HS

09/18- Present          REOC –EMT Student

Work Experience:

09/18- Present    Coastal Staffing

Account Management

o   Outbound calls assisting with supply orders

o   Outbound calls helping renew lease

06/17-3/18           Conduent

CSR

o   Inbound calls for billing assistance

o   Light troubleshooting and upgrading

11/16-05/17         Concentrix

Quality Assurance Manager

o   Monitor 10 calls per hour and discuss progress with agents

o   Follow up on detractor surveys

06/15-10/16            Dial America

CSR

o   Inbound calls helping with health care benefits

o   Inbound calls selling credit repair

02/15-06/15             Sutherland Global Service

CSR/Sales

o   Inbound calls helping with billing issues

o   Aggressive sales attempting to sell cable bundles

09/14-02/16               Sonic Drive In

Crew Member

o   Processed cash and credit transactions

o   Maintain dining and condiment area

o   Floater for Grill and Expo

6/13-03/14                   Generations Child Care

Teacher Assistant

o   Assisted head teacher

o   Managed child behavior including infants through age six

o   Supervised classroom and focused on a well-disciplined learning environment

10/12-5/13                   Wegmans

Cashier

o   Processed cash, credit and EBT transactions for grocery products

o   Maintained a clean and efficient work station

o   Ensuring quality customer service at all times