Charlene Rosa Zhu


Customer Service

Rochester, NY

Babysitting – Child Care

Started: 2013 Picked up position again; 2022
Providing child care for my family. Keeping children on a schedule and
following any provided rules. Helping the older kids with their
homework, cooking meals for the child or children and doing activities.


August 20th, 2021 – June 2nd, 2022
Position : Team member.
Gained more customer service experience by being one on one with the customers in drive through. Greeting customers with a smile, responding to questions and engaging with daily normal conversation to make the
customers more comfortable. Bagged all food items and sauces under 3
minutes while also checking the order was correct.


August 5th, 2020 – August 8th, 2021
Shadow experience in maintenance. Main position: sub shop
Wegmans located at, 525 Titus Avenue, Rochester New York, 14617.

  • Following food safety and safety protocols for the sub shop such as
    flipping dates in delfields that expire the next day. Checking the
    cooler for shrink and properly disposing of any shrink in the
    compost bin. Wearing a cut glove when cutting sandwiches and when
    doing food preparation.
  • Prepping the food and asking the customer questions as I’m making
    the sub to be sure they are satisfied.
  • Shadow experience when cross trained into maintenance. Learn how
    to clean up proper spills such as using spill magic on an oil spill but
    not a blood spill. Learned how to properly use and clean a kaivac.

August 29th, 2019 – July 20th, 2020
Cashier. Expeditor, Crew member
Worked at Popeyes on 3070 W Henrietta Rd, Henrietta, NY 14623.

  • Was on drive through taking orders and making at the same time
    to provide quick but proper service.
  • Did food preparation such as making sides and putting the time
    on the sides for when they are no longer allowed to be sold.
  • Repeated customers orders clearly and slowly.
  • Greeted customers with a smile.
  • Checked orders to see if they were properly made before giving it
    to the customer.

February 8th, 2018 – July 13th, 2018
Sales Representative
Sold Cutco products to family, friends, neighbors, etc


Certified Babysitter certificate
Identifying and Reporting Child abuse an Maltreatment Certificate


Leonardo Da Vinci High School,320 Porter Ave, Buffalo, NY 14201
2015 – 2019

Monroe Community College, 1000 E Henrietta Rd,
Rochester, NY 14623- Nursing Study
August, 2019 – May, 2020 – Some college experience



Some college at Monroe Community College

Started but did not finish. Returning to school net year. Nursing major.


High School Diploma at Leonardo Da Vinci High School

  • General
  • Updated 1 year ago

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