Janene Wells

Janae Wells
Rochester, NY 14615
ahmya068@gmail.com
+1 585 503 5177
I am friendly, honest, reliable and energetic, and I am looking for a position where I can utilize my training and skills while
making a significant contribution to the success of my employer.
Authorized to work in the US for any employer
Authorized to work in the US for any employer Work Experience
Patient Service Representative
University of Rochester Medical Access Center – Rochester, NY June 2021 to January 2022
• Provided Patients with Efficient Services sending messages to there providers.
• Scheduling and Cancelling appointments for patients including New patient Visits , Follow Up Visits and Post Op after Surgery Visits
• Making sure all patients needs were met in a efficient professional accurate manner.
Call Center Representative
Goodwill Call Center – Rochester, NY December 2020 to June 2021
• Inbound call center assisting Special Needs people with placing orders online who where unable to make it to the pharmacy
• processing orders and making sure they got shipped in timely manner
Video Repair Agent
Spectrum – Rochester, NY December 2019 to November 2020
• Inbound Call Center Agent
• Video Repair Agent
• Trouble Shooting cable box and customers remotes assisting customers with installing equipment
Emergency Dispatch Operator
ADT Security Services – Rochester, NY December 2018 to December 2019
• contacted customers regarding their alarms to see if they are safe dispatching medical and police department if needed
• Answering inbound calls regarding the customers who needed assistance with their alarm systems troubleshooting to help resolve problems with their systems
• Dispatching Police, Fire and Medical department if needed

Team Lead / Sup in training
Tim Hortons – Rochester, NY September 2017 to December 2018
• Greeting customers
• Taking orders in drive thru assisting and training other new employees. • Helping with inventory and truck orders
• Opening The Store baking , cleaning , stocking
Team Member
Subway – Rochester, NY September 2016 to March 2017
• Ensured each order was complete and prepared safely and properly
• Provided prompt and efficient service and interacted with customers in a welcoming and professional manner
• Washed, cut, and prepared foods
• Operated the cash register and was responsible for financial accountability of cash
Team Member
Kentucky Fried Chicken – Rochester, NY June 2016 to September 2016
• Provided prompt and efficient service
• Operated the cash register
• Operated large-volume cooking equipment such as grills, deep fryers, and griddles • Cleaned and sanitized work areas, equipment, and utensils
Education
High school diploma or GED
Rochester, NY
June 2017 to February 2019 Skills
• CUSTOMER SERVICE (3 years)
• EXCELLENT CUSTOMER SERVICE SKILLS (3 years) • RECEPTIONIST (2 years)
• RETAIL SALES (Less than 1 year)
• Customer Care (3 years)
• Call Center (3 years)
• Customer Support (4 years)
• Restaurant experience (5 years)
• Typing
• Google Docs

• Troubleshooting • Microsoft Excel
Certifications and Licenses
driver’s license
ServSafe Food Protection Manager
October 2021 to October 2026
Servsafe Food Protection Manager Certification