Millissa Gosley

170 Fulton Ave Apt 1

Rochester, New York 14613

(585) 474-8767

millissagosley@student.purdueglobal.edu

Goals

1.       To obtain Full-Time employment while I am attending college at Purdue Global University.

2.       To graduate and continue my studies in Business Management.

3.       To pursue a career involving my degree at my place of employment

Skills

●        Proficient in Microsoft Word, Excel, PowerPoint, Blackboard, and Seesaw for Education

●        Experienced with Point-of-Sale systems

●        Able to work in a team environment and independently.

●        Multiple years of Customer Service experience in Call Centers.

Experience

January 2020-February 2021

Ellucian via Vinalli Staffing- Technical Support

·         Managed inbound calls providing technical support to college staff and students.

·         Documented tickets thoroughly and escalated to the correct department.

·         Resolved technical issues on the first call when possible.

March 2016-2017

Frontier Communications, 1225 Jefferson Rd – Tech Support Agent

●        Handled inbound calls and providing exceptional customer service.

●        Documentation of the customer issues and all work performed to resolve their issue.

●        Responsible for using and participating in Knowledge Management.

April 2014-February 2015

Dial America, 2250 Brighton Henrietta Townline Rd – Customer Service Rep

●        Handled inbound calls.

●        Obtain records for customers.

●        Documentation of the call as well as resolution

March 2012-June2012

Wal-Mart, 1200 Marketplace Dr – Sales Associate

●        Stocking shelves

●        Back up cashier

Volunteer Work

2010-2011

Youth as Resources

●        Helped homeless with housing.

●        Cleaned up trash around the city of Rochester.

●        Planted community gardens.