Millissa Gosley
September 16, 2021 2021-09-16 0:00
Millissa Gosley
170 Fulton Ave Apt 1
Rochester, New York 14613
(585) 474-8767
millissagosley@student.purdueglobal.edu
Goals
1.      To obtain Full-Time employment while I am attending college at Purdue Global University.
2.      To graduate and continue my studies in Business Management.
3.      To pursue a career involving my degree at my place of employment
Skills
â—ŹÂ Â Â Â Â Â Â Proficient in Microsoft Word, Excel, PowerPoint, Blackboard, and Seesaw for Education
â—ŹÂ Â Â Â Â Â Â Experienced with Point-of-Sale systems
â—ŹÂ Â Â Â Â Â Â Able to work in a team environment and independently.
â—ŹÂ Â Â Â Â Â Â Multiple years of Customer Service experience in Call Centers.
Experience
January 2020-February 2021
Ellucian via Vinalli Staffing- Technical Support
·        Managed inbound calls providing technical support to college staff and students.
·        Documented tickets thoroughly and escalated to the correct department.
·        Resolved technical issues on the first call when possible.
March 2016-2017
Frontier Communications, 1225 Jefferson Rd – Tech Support Agent
â—ŹÂ Â Â Â Â Â Â Handled inbound calls and providing exceptional customer service.
â—ŹÂ Â Â Â Â Â Â Documentation of the customer issues and all work performed to resolve their issue.
â—ŹÂ Â Â Â Â Â Â Responsible for using and participating in Knowledge Management.
April 2014-February 2015
Dial America, 2250 Brighton Henrietta Townline Rd – Customer Service Rep
â—ŹÂ Â Â Â Â Â Â Handled inbound calls.
â—ŹÂ Â Â Â Â Â Â Obtain records for customers.
â—ŹÂ Â Â Â Â Â Â Documentation of the call as well as resolution
March 2012-June2012
Wal-Mart, 1200 Marketplace Dr – Sales Associate
â—ŹÂ Â Â Â Â Â Â Stocking shelves
â—ŹÂ Â Â Â Â Â Â Back up cashier
Volunteer Work
2010-2011
Youth as Resources
â—ŹÂ Â Â Â Â Â Â Helped homeless with housing.
â—ŹÂ Â Â Â Â Â Â Cleaned up trash around the city of Rochester.
â—ŹÂ Â Â Â Â Â Â Planted community gardens.