Experienced ex-military healthcare professional/administrator seeking a challenging and dynamic position leading project management, policy change, and continuous improvement within the healthcare industry. Offering a diverse and multi-dimensional skillset including finance management, security management, and a flexible, innovative approach to healthcare administration.
 

Education

SUNY BROCKPORT, State University of New York, Brockport, NY

M.Sc. in Public Administration: Healthcare Management: Expected completion 2022

B.Sc. in Health Science: Healthcare Administration: Awarded 2020

·       Finance Major August 2017 – May 2018: completed courses in business law, accounting, international business, marketing, business writing, and business statistics

COMMUNITY COLLEGE OF THE AIR FORCE, Montgomery, AL

A.A. in Criminal Justice: Awarded October 2015

Key Skills

·       Knowledge and familiarity with technical medical terminology

·       Proficient with Microsoft Office software suite

·       Proficient with Adobe Illustrator for graphic design and logo design

Work Experience

MEDICINE ADMISSIONS COORDINATOR: Dept. of Medicine, Highland Hospital               July 2020 – Present

·       Utilize strong written communication skills to write, update, and recommend changes to admission guidelines, including admissions criteria, policies, and procedures

·       Responds to coverage requests for all Hospital Medicine Service patients. Monitors the admitting capacity of the inpatient workforce daily, including coordination of the Resident team assignments and schedules.

·       Optimizes the pairings of 41 attendings, including Hospitalists, Geriatricians, Medical Residents, Fellows and Advanced Practice Providers, with new patient admissions utilizing the proposed point system for equity

·       Maintain strict confidentiality of information when registering and verifying patient information

·       Facilitates an effective/efficient handoff. Interacts with the Admitting Clinical Coordinator throughout the day

PATIENT ACCESS CENTER INTERNSHIP: Rochester General Hospital                                        Jan 2020 – Mar 2020

·       Supported patients in accessing their electronic health records via MyCare Connect

·       Utilize strong interpersonal skills to promote use and benefits of MyCare Connect

·       Maintained strict confidentiality of information when registering and verifying patient information

·       Assisted patient access specialists in completing patient registration processes, verifying insurance eligibility/coverage, and obtaining any necessary precertification/authorizations

·       Utilized strong verbal and written communication skills to develop and maintain constructive working relationships with colleagues and patients

TELLER: The Summit Federal Credit Union                                                                                May 2017 – Feb 2018

·       Worked effectively with minimum supervision to meet sales goals, adhere to credit union policies and departmental procedures, and promote and cross-sell products and services

·       Responsible for accurate completion of balancing, money order, and check daily logs and adherence to proper procedures for check cashing and withdrawals

SUMMER INTERNAL AUDIT INTERN: The Summit Federal Credit Union                             May 2017 – June 2017

·       Conducted and assisted in full-branch audits of over $400k in cash and assets.

·       Assisted in collaboration with the senior internal auditor, risk management department, and senior management to ensure the completion of the audit plan in an efficient and timely manner

·       Consistently demonstrated high standards of integrity in evaluating adherence to Credit Union plans, policies and procedures and compliance with governmental laws and regulations

LAW ENFORCEMENT/PATROLMAN: US Air Force Security Forces (Military Police)              Nov 2009 – Mar 2016

·       Responsible for responding to incidents affecting the security of $2.75 billion in aerospace systems across four restricted areas

·       Demonstrated high standards of integrity in reporting and documenting security incidents

·       Maintained security technology to prevent unauthorized entry to facilities

·       Utilized excellent interpersonal skills to enforce traffic laws and issue traffic citations

DESK SERGEANT/POLICE DISPATCH: US Air Force Security Forces (Military Police)              Nov 2009 – Mar 2016

·       Responsible for dispatching police units, notifying higher management of incidents, and receiving 9/11 distress calls

·       Responsible for proper communication and up-channeling of all incidents

·       Commanded and controlled five police patrols and six security response teams

·       Maintained security equipment and systems

·       Demonstrated high standards of integrity in reporting and documenting security incidents

ARMORY MANAGER: US Air Force Security Forces (Military Police)                                       Nov 2009 – Mar 2016

·       Responsible for the security, accountability, serviceability, and issuing of $1.5 million in ammunition, weapons, and equipment

·       Consistently demonstrated high standards of integrity in adhering to DOD and Uniform Code of Military Justice laws and regulations

Military Accomplishments/Awards

Flight Airman of the Year

Promoted to the rank of Staff Sergeant (2014)

Air Force Achievement Medal with 2 Oak Leaf Clusters

Air Force Outstanding Unit Award with 3 Oak Leaf Clusters

Air Force Good Conduct Medal with 1 Oak Leaf Cluster

National Defense Service Medal

Global War on Terrorism Service Medal

Korean Defense Service Medal

Nuclear Deterrence Operation Service Medal

References

Available on Request