Mitchell Khothsymuong
February 24, 2021 2021-02-24 0:00
Experienced ex-military healthcare professional/administrator seeking a challenging and dynamic position leading project management, policy change, and continuous improvement within the healthcare industry. Offering a diverse and multi-dimensional skillset including finance management, security management, and a flexible, innovative approach to healthcare administration.
Education
SUNY BROCKPORT, State University of New York, Brockport, NY
M.Sc. in Public Administration: Healthcare Management: Expected completion 2022
B.Sc. in Health Science: Healthcare Administration: Awarded 2020
·      Finance Major August 2017 – May 2018: completed courses in business law, accounting, international business, marketing, business writing, and business statistics
COMMUNITY COLLEGE OF THE AIR FORCE, Montgomery, AL
A.A. in Criminal Justice: Awarded October 2015
Key Skills
·      Knowledge and familiarity with technical medical terminology
·      Proficient with Microsoft Office software suite
·      Proficient with Adobe Illustrator for graphic design and logo design
Work Experience
MEDICINE ADMISSIONS COORDINATOR: Dept. of Medicine, Highland Hospital              July 2020 – Present
·      Utilize strong written communication skills to write, update, and recommend changes to admission guidelines, including admissions criteria, policies, and procedures
·      Responds to coverage requests for all Hospital Medicine Service patients. Monitors the admitting capacity of the inpatient workforce daily, including coordination of the Resident team assignments and schedules.
·      Optimizes the pairings of 41 attendings, including Hospitalists, Geriatricians, Medical Residents, Fellows and Advanced Practice Providers, with new patient admissions utilizing the proposed point system for equity
·      Maintain strict confidentiality of information when registering and verifying patient information
·      Facilitates an effective/efficient handoff. Interacts with the Admitting Clinical Coordinator throughout the day
PATIENT ACCESS CENTER INTERNSHIP: Rochester General Hospital                                     Jan 2020 – Mar 2020
·      Supported patients in accessing their electronic health records via MyCare Connect
·      Utilize strong interpersonal skills to promote use and benefits of MyCare Connect
·      Maintained strict confidentiality of information when registering and verifying patient information
·      Assisted patient access specialists in completing patient registration processes, verifying insurance eligibility/coverage, and obtaining any necessary precertification/authorizations
·      Utilized strong verbal and written communication skills to develop and maintain constructive working relationships with colleagues and patients
TELLER: The Summit Federal Credit Union                                                                             May 2017 – Feb 2018
·      Worked effectively with minimum supervision to meet sales goals, adhere to credit union policies and departmental procedures, and promote and cross-sell products and services
·      Responsible for accurate completion of balancing, money order, and check daily logs and adherence to proper procedures for check cashing and withdrawals
SUMMER INTERNAL AUDIT INTERN: The Summit Federal Credit Union                           May 2017 – June 2017
·      Conducted and assisted in full-branch audits of over $400k in cash and assets.
·      Assisted in collaboration with the senior internal auditor, risk management department, and senior management to ensure the completion of the audit plan in an efficient and timely manner
·      Consistently demonstrated high standards of integrity in evaluating adherence to Credit Union plans, policies and procedures and compliance with governmental laws and regulations
LAW ENFORCEMENT/PATROLMAN: US Air Force Security Forces (Military Police)             Nov 2009 – Mar 2016
·      Responsible for responding to incidents affecting the security of $2.75 billion in aerospace systems across four restricted areas
·      Demonstrated high standards of integrity in reporting and documenting security incidents
·      Maintained security technology to prevent unauthorized entry to facilities
·      Utilized excellent interpersonal skills to enforce traffic laws and issue traffic citations
DESK SERGEANT/POLICE DISPATCH: US Air Force Security Forces (Military Police)             Nov 2009 – Mar 2016
·      Responsible for dispatching police units, notifying higher management of incidents, and receiving 9/11 distress calls
·      Responsible for proper communication and up-channeling of all incidents
·      Commanded and controlled five police patrols and six security response teams
·      Maintained security equipment and systems
·      Demonstrated high standards of integrity in reporting and documenting security incidents
ARMORY MANAGER: US Air Force Security Forces (Military Police)                                      Nov 2009 – Mar 2016
·      Responsible for the security, accountability, serviceability, and issuing of $1.5 million in ammunition, weapons, and equipment
·      Consistently demonstrated high standards of integrity in adhering to DOD and Uniform Code of Military Justice laws and regulations
Military Accomplishments/Awards
Flight Airman of the Year
Promoted to the rank of Staff Sergeant (2014)
Air Force Achievement Medal with 2 Oak Leaf Clusters
Air Force Outstanding Unit Award with 3 Oak Leaf Clusters
Air Force Good Conduct Medal with 1 Oak Leaf Cluster
National Defense Service Medal
Global War on Terrorism Service Medal
Korean Defense Service Medal
Nuclear Deterrence Operation Service Medal
References
Available on Request