Richard A. Smith III

250 Grantham Rd Rochester, NY 14609

Phone: (585)867-7987

E-mail: ritchees89@gmail.com

EDUCATION

Canastota Junior-Senior High School – Regents Diploma                June 2008

Onondaga Community College – AS: Business Administration and Accounting        May 2011

EXPERIENCE

Applebee’s Bar & Grill                    7/2019-Presen

Bartender/Server                        Webster, NY

Mix ingredients to prepare delicious and highly unique cocktails.
Attend to customer needs at the bar and in the Theatre.
Responsible for general cleanup of the bar.
Maintain inventory levels during each shift.
Pour and mix drinks for customers and take payments at the bar.
Utilize high levels of energy and superior multi-tasking abilities to quickly fill drink orders in this extremely face paced establishment.
Hyatt Regency                        2/2018-7/2019

Front Desk/Banquets                    Rochester, NY

Welcomed guests upon entry to the hotel, assisted with check in and check out.
Answered phones, booked reservations, respond to emails and electronic reservations.
Kept records of occupied rooms and guests’ accounts.
Prepared check out receipts and collected payments from departing guests.
Embassy Suites By Hilton                    7/2017-7/2018

Bartender/Server                               East Syracuse, NY

Mixed and served a wider variety of beverages by combining ingredients such as liquors, soda, water, sugar, bitters, and fruit garnishes.
Served liqueur, beer, and wine, and skillfully mixed a wide variety of drinks.
Collected tabs, service charges and cash in appropriate amounts and accountable for cash and inventory for the period worked.
Responsible for the proper operation of the bar and restaurant, receipts, and inventory accountability.
Stocked cabinets and serving areas with condiments, and refilled condiment containers as needed.
Maintained adequate supplies of items such as: glassware and trays.
Stocked refrigerating units with wine and bottled beer, and replaced empty beer kegs.
Washed glasses and other serving equipment at the bar, and in the dining room.
TGI Fridays                             5/2017-7/2018

Bartender/Server                        Syracuse, NY

Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations.
Promptly and accurately takes food and beverage requests from guests.
Ensures expedient service of food and beverages to the guest.
Frequently checks up on the guests and uses visual cues to provide silent service as appropriate.
Learns TGIF menu and beverages, expertly recommends and upsells items.
IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger.
Follows all Fridays Service Style Standards.
Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable.
Friendly’s                            2/2016-5/2017

Server                                Eastwood, NY

Providing excellent wait service to ensure satisfaction
Taking customer orders and delivering food and beverages
Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Comfort Inn and Suites                    7/2015-2/2016

Banquet Server/Bartender                    Liverpool, NY

Develop an effective approach on advising customers of food and beverages.
Listen to customers likes and dislikes to suggest the proper food and beverages.
Skillfully anticipate and address guests’ service needs.
Consistently adhere to quality expectations and standards.
Accurately record orders and partner with server and kitchen team members to serve food and beverages that exceeded guests’ expectations.
Routinely clean table linens, table settings, glassware, carpets, counters, floors, storage areas and service refrigerators.

Best Western Syracuse Airport Inn             3/2012– 7/2015

Bartender                            North Syracuse, NY

Mixed and served a wider variety of beverages by combining ingredients such as liquors, soda, water, sugar, bitters, and fruit garnishes.
Served liqueur, beer, and wine, and skillfully mixed a wide variety of drinks.
Collected tabs, service charges and cash in appropriate amounts and accountable for cash and inventory for the period worked.
Responsible for the proper operation of the bar and restaurant, receipts, and inventory accountability.
Stocked cabinets and serving areas with condiments, and refilled condiment containers as needed.
Maintained adequate supplies of items such as: glassware and trays.
Stocked refrigerating units with wine and bottled beer, and replaced empty beer kegs.
Washed glasses and other serving equipment at the bar, and in the dining room.
Landmark Theater                        2/2011– 1/2014

Bartender                            Syracuse, NY

Mix ingredients to prepare delicious and highly unique cocktails.
Attend to customer needs at the bar and in the Theatre.
Responsible for general cleanup of the bar.
Maintain inventory levels during each shift.
Pour and mix drinks for customers and take payments at the bar.
Utilize high levels of energy and superior multi-tasking abilities to quickly fill drink orders in this extremely face paced establishment.
RCJF Management                         8/2009–05/2012

Assistant Manager                         East Syracuse, New York

Responsible for directing the daily operations of employee’s shifts.
Ensured all customers’ expectations were met daily.
Monitored performance/customer service and morale of store employees.
Interacted with guests, and monitored store performance based on guest feedback and followed up on consumer care compliments and complaints through online email.
Completed DCP and other vendor orders weekly or as needed..
Ensured quality food and beverages are served to each guest.
Adhered to food safety, sanitation and cleanliness standards.
Handled customer phone calls and dealt with a variety of situations in a professional manner.

FELLOWSHIPS/AWARDS:
Scholarship to Utica School Of Business for Excellence in Business, May 2008.
Excellence in Advanced mathematics in algebra, trigonometry, and geometry, June 2006
Scholarship for excellence in management of the student bookstore, May 2008
Volunteered at the Rosemount Gifford Zoo, 2005-200

Excellent References Available Upon Request