Shamiera Christian
May 19, 2022 2022-05-19 0:00
Shamiera Christian
585-748-1573
shamiera.edu@gmail.com
EMERGENCY TELECOMMUNICATIONS OPERATOR QUALIFICATION & SKILLS
· Competent in responding to incoming phone calls with immediate and effective dispatching to Police, Fire, and EMS units
· Exceptional with operation of equipment, such as telephone systems and radios for dispatching
· Possess excellent Computer Aided Dispatch (CAD) skills, and can effectively enter and prioritize calls to Police, Fire, and EMS units
· Can consistently follow safety, policy, and procedural standards of a business with proficiency
· Exceptional customer service skills and can perform appropriate interviewing techniques
· Proficient with Microsoft Windows 16, with a typing speed of 80 wpm
· Adept in providing top-notch customer care skills pertaining to greeting, interacting with, and troubleshooting complaints and or concerns of consumers and family members
· Team Leader who demonstrates professionalism when confronted with stressful or pressure situations
EDUCATION & VOCATIONAL TRAINING EXPERIENCE
Emergency Telecommunications Program 02/2021-04/2022
Rochester Educational Opportunity Center (REOC), Rochester, New York
WORK EXPERIENCE
Customer Service Representative 06/2020-09/2020
Concentrix – Rochester, NY
· Answered inbound calls related to appliances
· Built rapport with customers
· Scheduled replacements for defective or damaged appliances based on specific protocols
Customer Service Representative 12/2019-04/2020
Continuum Global Solutions – Rochester, NY
• Answered inbound calls
• Provided basic troubleshooting
• Answered billing questions
Customer Service Representative 04/2019-07/2019 Sutherland – Rochester, NY
• Answered inbound calls for a cable, high speed data & telephone company
• Built rapport with customers
• Provided basic troubleshooting assistance
• Offered additional products