Shamiera Christian

585-748-1573

shamiera.edu@gmail.com

EMERGENCY TELECOMMUNICATIONS OPERATOR QUALIFICATION & SKILLS
·         Competent in responding to incoming phone calls with immediate and effective dispatching to Police, Fire, and EMS units

·         Exceptional with operation of equipment, such as telephone systems and radios for dispatching

·         Possess excellent Computer Aided Dispatch (CAD) skills, and can effectively enter and prioritize calls to Police, Fire, and EMS units

·         Can consistently follow safety, policy, and procedural standards of a business with proficiency

·         Exceptional customer service skills and can perform appropriate interviewing techniques

·         Proficient with Microsoft Windows 16, with a typing speed of 80 wpm

·         Adept in providing top-notch customer care skills pertaining to greeting, interacting with, and troubleshooting complaints and or concerns of consumers and family members

·         Team Leader who demonstrates professionalism when confronted with stressful or pressure situations

EDUCATION & VOCATIONAL TRAINING EXPERIENCE
Emergency Telecommunications Program                                                                                                            02/2021-04/2022

Rochester Educational Opportunity Center (REOC), Rochester, New York

WORK EXPERIENCE
Customer Service Representative                                                                                                                            06/2020-09/2020

Concentrix – Rochester, NY

·         Answered inbound calls related to appliances

·         Built rapport with customers

·         Scheduled replacements for defective or damaged appliances based on specific protocols

Customer Service Representative                                                                                                                            12/2019-04/2020

Continuum Global Solutions – Rochester, NY

•         Answered inbound calls

•         Provided basic troubleshooting

•         Answered billing questions

Customer Service Representative                                                                                                                            04/2019-07/2019 Sutherland – Rochester, NY

•         Answered inbound calls for a cable, high speed data & telephone company

•         Built rapport with customers

•         Provided basic troubleshooting assistance

•         Offered additional products