Please see the attached resume

Shykeila Russell
Rochester, NY

(585)704-6777

Shyrussell@icloud.com
QUALIFICATIONS

Skills and Abilities

·         Outgoing and energetic personality

·         Passion for taking care of people

·         Very efficient & compassionate about my work

·         Great at assisting customers with issues

·         Committed to continue training and learning new skills

·         Background in providing courteous and professional customer service

·         Able to be flexible with schedule

EXPERIENCE
Rite Aid Pharmacy – Rochester, NY

Pharmacy Tech

March 2022- Present

·         Pharmacy Tech

·         Assist Pharmacist in the preparation and distribution of medications

·         Maintaining the drug inventory and patient pharmacy records

·         Receiving prescriptions and checking their validity

·         Selecting the appropriate medicine and measuring dosages to fill prescriptions

·         Undertake administrative task ( record keeping) as assigned

PrimeFlight Aviation- Rochester, NY

Gate Agent                                                                              October 2020- December 2021

·         Customer Service Gate Agent with Jet Blue

·         Help customers with booking and canceling flights, finding accommodations for any delayed or canceled flights

·         Preparing flight manifests

·         Preparing guests for flights, helping with flight onboarding, deplaning, and cleaning

Remedy Intelligent Staffing- Rochester, NY

Warehouse Worker                                                                 July 2020- September 2020

·         Temporary position as warehouse worker

·         Assembling, lifting, pulling items for shipment

Sutherland – Rochester, NY

Customer Service Representative                                           June 2019- September 2020

·         Inbound calls

·         Assisting customers with technical issues, troubleshooting, purchasing protection plans, purchasing new devices

·         Assisting customers with billing questions and payments

Continuum Global Solutions- Rochester, NY

Customer Service Representative                                                       March 2019- June 2019

·         Temporary position

EDUCATION

Completion of certified Nursing Assistant BOCES 2-Center

Spencerport, NY                                                                      September 2014-November 2014

High School Equivalent   BOCES 1, Fairport, NY                                              September 2012