Timothy Williams Jr

Rochester, NY |   585-472-3566   |   trwj2127@outlook.com

Customer Service/Call Center

Organized and motivated with 1+ years in customer service/call center experience. Inspired by countless of hours that are put into related fields.  Personal and Professional experience with computer skills and typing. Proficient in managing work duties in my allotted time, dependable and charismatic.

CALL CENTER TECHNICIAN QUALIFICATIONS AND SKILLS
·       Computer/Keyboard Skills

·       Multitasking

·       Problem Solving/Troubleshooting

·       Positive Attitude/Patience

·       Customer Service

EDUCATION & TRAINING
Call Center Technician Certification Program, Rochester Educational Opportunity Center, 2023

High School Diploma, Vanguard Collegiate High School, Rochester NY

CERTIFICATIONS
Call Center Technician Certification Program, 2023

PROFESSIONAL EXPERIENCE
Kwik Fill | Rochester, NY

Cashier | December 2022 – Now

·       Execute cash register duties.

·       Stock shelves and coolers.

·       Check expiration dates on items in store.

·       Greet customers in a professional manner.

Dial America | Rochester, NY

Sales Agent | February 2020 – March 2020

·       Secured numerous sales daily within my shift time.

·       Reviewed work course to succeed.

7-Eleven | Rochester, NY

Senior Customer Service Representative | April 2017 – June 2018

·       Trained new employees how to use cash register and basic responsibilities while clocked in.

·       Prepare food items for display to customers.

·       Performed cleaning duties in and outside the store.