Service Representative – Insurance Services P&C/Trainer Paychex, Inc. – Rochester, NY February 2021 to Present • Deliver quality service and professionalism with clients and insurance carriers via phone/email • Document and enter data/client interactions while maintaining strong prioritization and organization• Follow-up and complete requests in compliance with established Service Level Agreements • Develop and maintain an expert working knowledge of multiple systems/products/policies/procedures• Train and mentor new and less experienced team members • Create, implement, and adjust training schedules and procedures to ensure success for all new-hires Shift Manager Pizza Hut – Rochester, NY June 2020 to February 2021 • Provide exceptional customer service • Take orders for, prepare, cook, and serve food • Accurately count and record cash in safe/till • Document, order, and stock inventory • Maintain labor while completing the weekly schedule • Supervise, direct, and assign employee tasks Cook/Cashier Salvatore’s Old Fashioned Pizzeria – Rochester, NY June 2019 to June 2020 • Make pizzas and subs superbly and speedily • Accept orders and payments accurately in person, online, and over the phone • Arrange and prepare all food products and dry goods • Clean all areas inside and outside of the restaurant Paraprofessional/Clerical Support TES Staffing – Rochester, NY February 2019 to February 2020 • Support students during arrival/dismissal and instructional, elective, and meal times • Input attendance and student information • Create, file, and record all documents/mail • Answer, dial out, transfer, and return phone calls • Tidy and disinfect classroom and office